Terms and Conditions
Welcome to Imprint Clothing! These Terms and Conditions govern your use of our website and services, including purchasing custom apparel, blank products, and screen printing services. By accessing or using our website, you agree to comply with these terms. If you do not agree, please refrain from using our site.
1. General Information
- Company Name: Imprint Clothing
- Address: 1412 E Borchard Ave, Santa Ana CA
- Email: info@imprint-clothing.com
- Phone Number: (714) 966-2396
These Terms and Conditions apply to all users of the website, including customers, vendors, and visitors. We reserve the right to update or modify these terms at any time without prior notice. It is your responsibility to check for updates.
2. Products and Services
2.1. Custom Apparel
We offer custom screen printing services, embroidery, DTG, and sublimation printing on a variety of apparel products for babies, toddlers, youth, and adults. Please review product descriptions carefully before making a purchase.
2.2. Order Process
All orders are subject to availability and confirmation of payment. You must provide accurate details when placing an order, including artwork, garment sizes, and quantities. Once submitted, orders cannot be altered unless approved by our team.
2.3. Minimum Order Requirements
Our custom printing services have minimum order requirements, which are displayed on the product pages. Failure to meet these requirements may result in order cancellation.
3. Artwork and Print Design
3.1. Artwork Submission
All artwork submitted for custom printing must comply with our guidelines. Files must be in high-resolution format (such as .AI, .EPS, or .PNG). We are not responsible for printing errors caused by low-resolution artwork provided by the customer.
3.2. Design Approval
Once your artwork is submitted, we will provide digital proof for approval. It is your responsibility to carefully review the proof for accuracy, including design placement, colors, and sizes. Printing will not proceed without your written approval.
3.3. Print Variations
Due to the nature of screen printing and other custom methods, slight variations in color, placement, and sizing may occur. We aim to minimize these differences, but they are not considered defects.
4. Payment Terms
4.1. Payment Methods
We accept the following payment methods: Credit/Debit Card. All orders must be paid in full before production begins.
4.2. Sales Tax
Applicable sales tax will be added to orders based on your shipping location. Customers are responsible for ensuring that the correct tax is applied during checkout.
5. Shipping and Delivery
5.1. Shipping Rates
Shipping costs are calculated based on the weight and destination of your order. You can view shipping rates during checkout.
5.2. Delivery Times
Delivery times vary depending on your location and the size of your order. We will provide an estimated delivery date once your order is confirmed. However, we are not responsible for delays caused by shipping carriers or other unforeseen circumstances.
6. Returns, Refunds, and Exchanges
6.1. Custom Printed Items
Due to the personalized nature of custom printing, we do not accept returns or offer refunds on custom orders unless the product is defective or an error was made on our part.
6.2. Blank Products
Unprinted blank products may be returned within 14 days of purchase, provided they are in their original condition, unworn, and unwashed. You are responsible for return shipping costs.
6.3. Damaged or Defective Items
If you receive damaged or defective items, please contact us within 7 days of delivery with photos of the issue. We will either offer a replacement or a refund, depending on the situation.
7. Order Cancellations and Changes
7.1. Cancellation Policy
Once an order has entered production, it cannot be canceled. If you need to cancel your order before production begins, please contact us immediately.
7.2. Order Modifications
Modifications to an order may be possible before production starts, depending on the changes requested. Any adjustments that require reworking of proofs or materials may incur additional fees.
8. Limitation of Liability
Imprint Clothing is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services, including but not limited to damages for loss of revenue, business interruption, or data.
9. Intellectual Property
All content on our website, including images, logos, designs, and text, is the property of Imprint Clothing and is protected by copyright law. You may not use, reproduce, or distribute any of this content without our permission.
10. Privacy Policy
Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.
11. Governing Law
These Terms and Conditions are governed by the laws of the state of California. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts in Santa Ana, California.
12. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
- Email: info@imprint-clothing.com
- Phone: (714) 966-2396
13. Customer Responsibility for Copyrighted Designs
By submitting artwork, logos, or designs for custom printing, the customer represents and warrants that they have the legal right to use such materials. Imprint Clothing is not responsible for verifying the ownership or legality of the designs provided.
13.1. Copyright Infringement
Customers are solely responsible for ensuring that their submitted designs do not infringe on any copyright, trademark, or other intellectual property rights. If we receive any claims of infringement, we reserve the right to cancel the order without notice, and the customer will be held liable for any legal consequences.
13.2. Indemnification
The customer agrees to indemnify and hold harmless Imprint Clothing, its employees, and affiliates from any claims, liabilities, damages, or legal fees arising from the use of copyrighted or unauthorized designs. We will not be held responsible for any legal actions or financial consequences resulting from the use of such designs.