Frequently Asked Questions

Yes. Our shopping cart processes all the information by using the latest security technology: SSL 128-bit encryption.

Yes, your personal information is securely stored in our Ecommerce database with the same SSL 128-bit encryption. You have the option to make this information available for future orders when logging in so that you do not have to type it again when you come back and shop from us.

Absolutely not: We do not sell, trade, or share any of your information with anyone under any circumstances. Click here to review our Privacy Policy.

Credit cards are charged at the time of the order is placed before the order is shipped out. You will receive notification by e-mail if the payment was approved.

You can check on the status of your order by clicking on Order Status or by clicking on the link on your order confirmation e-mail to review your order.

If a tracking number is assigned to your order, you can track the order by logging in to the Order Status and reviewing your order.

If you forgot your password, you can retrieve it by clicking on the Forgot Password link on the Order Status page or during the checkout process while placing a new order.

Our return policy is available on the Return & Exchange page.

There are various ways of finding a product. You can browse our online store through categories by clicking on the main menu button links to find what you are looking for, you can also click on ‘Search’ and type a search term related to what you are looking for and all corresponding results will be displayed.

There are links and buttons on the site to get you where you want to go. Products are available from the main menu and under the “Products” button link, you can also view informational web pages that we have set up so you can get some information on our company and our products.

Information about our company is available on the About Us page.

Our contact information is provided on our Contact Page.

The trademarks, logos, characters and service marks (collectively “Trademarks”) displayed on the Site belong to Zoe’s Boutique LLC or are used with permission. Nothing contained on this Site should be construed as granting any license or right to use any Trademark displayed on this Site. Your use/misuse of the Trademarks displayed on this Site, or any other content on this Site, except as provided in these Terms and Conditions, is strictly prohibited. You are also advised that Zoe’s Boutique will aggressively enforce its intellectual property rights to the fullest extent of the law, including criminal prosecution.

Please place your order through this website. We also accept written orders via Fax or Email (see attached form). However, should you prefer, all other orders will be taken over the Phone.

To obtain Wholesale pricing – there is a minimum order of 6 pieces per style number, size, and color.

• To be pre-charged.
• Pick-up times: 9.30am to 4.30pm.
• Please Call 24hrs ahead to confirm pick up time.

9.30 am – 2.00 pm M-F. Pick-up 2 hours from order placement. For your convenience please make an appointment with Sales Consultant.

Samples will be charged for plus freight fees. Samples may not be returned.

Additions to orders already placed but not yet shipped may be treated as a new order and be billed & shipped separately.

If canceling an order, and the order has already been shipped, you will be charged for shipping and will be responsible for shipping items back, plus be subject to a 20% restocking fee.

A variance of 2% to 5% from the order will be reflected on the invoice and accepted.

Receipt of Deposit is considered as full approval of the respective Sales Order in its entirety. This includes Style # / Sizes / Colors / Artwork Virtual / Label and other customized work.

All prices shown are per piece and are subject to change without notice.
The Laughing Giraffe reserves the right to change or discontinue styles, colors, sizes, or fabrics without notice. Actual colors or merchandise may vary from those shown on our website.

The weight and specifications noted in the pricelist and website are approximate.
Colors will vary by dye lot, we cannot guarantee that the color of each specific order will exactly match any sample you receive or match any garments you previously ordered.

Shrinkage – Cotton shrinks! Allow for shrinkage when ordering of between 3% – 8% shrinkage even for preshrunk goods. Certain Colors may shrink more than others of the same styles.

We accept Visa, MasterCard, American Express, Discover, and COD (Money Order, Wire transfer and Cashier’s Check are accepted). Certain orders may require a deposit. A fee of $35.00 will be charged on all returned checks. COD orders, for any reason delivery is not accepted; freight fees will be charged, which includes freight out and freight in.

Freight charges are based on the total weight of your order and billed on all orders shipped including backorders; freight fees are charged for all backorders. If shipping to multiple locations, each location will be charged for separate shipping. When shipping from multiple vendor locations, each shipping location will be charged for shipping. The Laughing Giraffe® will not be responsible for lost or delayed orders. Freight fees paid are non-refundable. 

• Free Freight is available for goods purchased at regular prices and totaling $300+ only.
• (Minimum of 6 per size & color for The Laughing Giraffe®)
  FedEx® Ground with signature required. No Exceptions (Sorry but this is for your protection!)
• Continental United States ONLY, Offer excludes Alaska, Hawaii, Puerto Rico, Guam, and International purchases.
• Free freight does not extend to custom orders or special pricing.
• Free freight does not extend to back orders (Items must be in stock), unless the back ordered amount is over $300.00.
• Refusal of FedEx ® Shipping Offer will result in shipping at the customers own expense.

• All returns & exchanges must have a Return Authorization Number.
  Returns & Exchanges: All authorized returns & exchanges must be made within 30 days of receipt.
• All returns are subject to a 20% restocking fee.
  Original freight fees are non-refundable. The customer is responsible for freight fees for returns.
• Returns of Good Merchandise after 30 days of receipt: No returns will be accepted with or without a Return Authorization Number.
• Unauthorized returns, exchanges, or COD returns: will be refused and returned to the customer at the customer’s expense.
• Defective Merchandise: A 20% restocking fee does NOT apply
• Altered, decorated (printed), re-labeled, or washed merchandise: These are not returnable under any circumstances, even if the merchandise is defective or shipped incorrectly. It is the customer’s responsibility to inspect the merchandise before embellishing (printing) or washing. The Laughing Giraffe® will not reimburse for any alteration, decoration, or re-labeling costs.

• Claims of shortage, price discrepancies, incorrect merchandise or defective merchandise must be made within (5) days after receiving date. The 20% restocking fee does NOT apply to defective merchandise.
• Damaged shipments must be reported to the respective FedEx/UPS driver. If possible please submit a photo of the damages via email to The Laughing Giraffe® to assist with the claim.
• Drop shipments: It is the customer’s responsibility to inform their embellishers of the exact style, color, and size they are being sent and have them checked before embellishing. The Laughing Giraffe ® cannot and will not be responsible for discrepancies in orders received by parties other than invoiced customers.
• To Receive Proper Credit/Refund, Please Follow These Steps:
  • Step 1: Call our Claims department at 714-966-2396 ext. 307 or at accounting@kidsblanks.com with your full name, company name, and invoice number.
  • Step 2: Please state the reason for the return/claim.
  • Step 3: A Return Authorization Number MUST be obtained and written clearly on all the returned boxes to be accepted by our receiving department.

Damages/ Marked/ Stained Products caused by “dirty” Heating Platens will not be accepted for credits/returns

NOTE: When preparing to press on the design
1. Ensure the garments and the sublimation papers are clean of lint and other residue
2. Heating Platen is clean
3. Block or brown paper is placed  between the Heating Platen and the Garment